Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and organized training for new customer experience representatives.

• Lead virtual training sessions effectively.

• Clarify processes, procedures, systems, and expectations for customer service.

• Employ various teaching methods to accommodate different learning styles.

• Evaluate learner comprehension and identify areas needing improvement.

• Conduct assessments, exercises, role-playing, and hands-on activities.

• Offer constructive feedback and coaching to participants.

• Assist learners who need extra support.

• Prepare new employees for the shift from training to production environments.

• Collaborate closely with Team Leads and management to ensure learner readiness.

• Maintain precise training records and communicate progress to relevant parties.

• Modify training programs when processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior training experience in a BPO/contact center setting.

• Essential experience in healthcare/medical customer service.

• Previous experience in training customer service/contact center teams.

• A minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Exceptional spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual format.

• Tech-savvy, with a willingness to learn new systems and platforms.

• Excellent organizational skills and attention to detail.

• Patient, approachable, and capable of coaching diverse learners.

• Strong team-oriented mindset.

• Willingness to work U.S. business hours.

• Available to begin immediately.

• Reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Mexican national currently living in México.

• Windows 11 PC (Macs are not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and wired USB headset.

• i5 processor or higher.

• Fibre internet with a wired Ethernet connection.

• Backup power solution.

• Familiarity with Microsoft Teams / Office 365.

• English resume is required.

• Completion of all hiring process stages, including a background check.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training sessions.

• 100% remote work opportunity.

• Independent Contractor arrangement.