Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training for new customer experience representatives.

• Conduct virtual training sessions.

• Clarify processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to accommodate different learning styles.

• Assess learner comprehension and identify knowledge gaps.

• Carry out knowledge assessments, exercises, role plays, and hands-on activities.

• Offer feedback and coaching throughout the training period.

• Assist learners who need extra support.

• Prepare new hires for their transition from training to production.

• Collaborate with Team Leads and leadership to ensure learner readiness.

• Keep precise training records and communicate learner progress effectively.

• Adjust training in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Experience in delivering training to customer service or contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent proficiency in spoken and written English.

• Strong presentation and communication capabilities.

• Confident in delivering training via virtual platforms.

• Tech-savvy with the ability to learn new systems and platforms quickly.

• Excellent organizational skills and attention to detail.

• Patient, approachable, and capable of coaching diverse types of learners.

• Strong team player with a collaborative mindset.

• Willingness to work U.S. business hours.

• Immediate availability to start.

• Must have a reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Must be a Mexican national currently living in México.

• An English resume is required.

• Must use a Windows 11 PC (Mac not supported).

• Minimum 16 GB RAM.

• Dual monitor setup required.

• Webcam and wired USB headset are necessary.

• Must have an i5 processor or higher.

• A fibre internet connection with wired Ethernet is required.

• Backup power solution is essential.

• Familiarity with Microsoft Teams / Office 365 is necessary.

• Completion of all hiring process stages, including English resume review, pre-screen questionnaire, one-way video interview, live interview, and background check.

🏝️ Benefits

• Weekly pay in arrears.

• Paid training provided.

• Fully remote work opportunity.

• Independent Contractor arrangement.