Training Specialist, Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and structured training to new customer experience representatives.

• Lead virtual training sessions.

• Outline processes, procedures, systems, and expectations for customer service.

• Employ various teaching methods to cater to different learning styles.

• Assess learner comprehension and pinpoint knowledge gaps.

• Execute knowledge assessments, exercises, role-playing, and practical tasks.

• Offer constructive feedback and coaching.

• Assist learners who need additional support.

• Prepare new hires for the transition from training to production roles.

• Work in collaboration with Team Leads and management to ensure learner readiness.

• Keep precise training records and report on learner progress.

• Modify training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning environment.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Previous background in training customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Exceptional spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual setting.

• Tech-savvy and adept at learning new systems and platforms.

• Excellent organizational skills and meticulous attention to detail.

• Patient, approachable, and capable of coaching various types of learners.

• Strong team-oriented mindset.

• Available to work during U.S. business hours.

• Ready to start immediately.

• Must have a reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Mexican national currently living in Mexico.

• Windows 11 PC required (Mac is not supported).

• Minimum of 16 GB RAM.

• Dual monitors required.

• Webcam and wired USB headset necessary.

• i5 processor or higher is essential.

• Fibre internet with a wired Ethernet connection is required.

• Backup power solution must be in place.

• Familiarity with Microsoft Teams / Office 365 is necessary.

• Completion of all hiring process stages: English resume review, pre-screen questionnaire, one-way video interview, live interview, and background check.

• Strong written and verbal English communication skills are required.

• Resume must be submitted in English.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training provided.

• 100% remote work opportunity.

• Independent Contractor arrangement.