Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver captivating and well-structured training sessions for new customer experience representatives.

• Conduct virtual training workshops.

• Clearly articulate processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to accommodate different learning styles.

• Assess learner comprehension and identify areas for improvement.

• Implement knowledge assessments, exercises, role plays, and practical activities.

• Offer constructive feedback and coaching to participants.

• Assist learners who require extra support.

• Prepare new hires for a seamless transition from training to production roles.

• Collaborate with Team Leads and other leadership personnel to ensure learner readiness.

• Keep precise training records and update on learner progress.

• Adjust training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in BPO/contact center training is required.

• Experience in healthcare/medical customer service is crucial.

• Previous training experience with customer service/contact center teams is necessary.

• A minimum of 1 year of remote work experience is essential.

• Must be fully bilingual in English and Spanish.

• Excellent command of spoken and written English.

• Strong presentation and communication abilities are required.

• Confident in delivering training in a virtual environment.

• Tech-savvy with a willingness to learn new systems and platforms.

• Strong organizational skills and attention to detail are essential.

• Patient, approachable, and capable of coaching various types of learners.

• Must possess a strong team-player mentality.

• Comfortable working U.S. business hours.

• Must be available to start immediately.

• Reliable computer, internet connection, headset, and an appropriate remote workspace are necessary.

• Comfortable working as an Independent Contractor.

• Windows 11 PC (Mac is not supported).

• Minimum of 16 GB RAM.

• Dual monitor setup required.

• Webcam and wired USB headset are mandatory.

• i5 processor or higher is required.

• Fibre internet with a wired Ethernet connection is essential.

• Backup power solution is necessary.

• Proficiency in Microsoft Teams / Office 365 is required.

• Must be a Mexican national currently residing in México.

• Must submit an English resume.

• Must complete the English resume review, pre-screen questionnaire, one-way video interview, live interview, and background check.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training sessions.

• Fully remote work opportunity.