Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and organized training for new customer experience representatives.

• Lead virtual training sessions.

• Clarify processes, procedures, systems, and customer service standards.

• Employ various teaching methods to accommodate diverse learning styles.

• Assess learner comprehension and pinpoint areas needing improvement.

• Execute knowledge assessments, practical exercises, role plays, and hands-on activities.

• Offer constructive feedback and coaching to participants.

• Assist learners who require further support.

• Prepare new hires for the transition from training to production.

• Collaborate with Team Leads and management to ensure learner preparedness.

• Keep precise training records and report on learner progress.

• Adjust training methods in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer relations.

• Previous experience in delivering training to customer service/contact center teams.

• A minimum of 1 year of experience in remote work.

• Fully bilingual in both English and Spanish.

• Excellent verbal and written skills in English.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual format.

• Tech-savvy and eager to learn new systems and platforms.

• Strong organizational skills with attention to detail.

• Patient, approachable, and capable of coaching various types of learners.

• Strong team-player attitude.

• Comfortable working during U.S. business hours.

• Available to start immediately.

• Must have a reliable computer, internet connection, headset, and suitable remote workspace.

• Comfortable working as an Independent Contractor.

• Must be a Mexican national currently residing in México.

• Windows 11 PC (Mac is not supported).

• 16 GB RAM required.

• Dual monitors are necessary.

• Webcam and wired USB headset required.

• i5 processor or higher needed.

• Fibre internet with a wired connection (Ethernet cable) is required.

• Backup power solution is necessary.

• Proficiency in Microsoft Teams / Office 365.

• Submission of an English resume is mandatory.

• Completion of all stages of the hiring process, including English resume review, pre-screen questionnaire, one-way video interview, live interview, and background check.

🏝️ Benefits

• Weekly payments in arrears.

• Compensated training.

• Fully remote work from México.