Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver dynamic and well-structured training to new representatives in customer experience.

• Facilitate online training sessions effectively.

• Clarify processes, procedures, systems, and expectations for customer service.

• Implement various teaching methods to accommodate different learning preferences.

• Assess learner comprehension and pinpoint knowledge gaps.

• Administer knowledge assessments, hands-on exercises, role-playing, and practical activities.

• Offer constructive feedback and mentorship.

• Assist learners who need extra support.

• Prepare new hires for the transition from training to production roles.

• Collaborate with Team Leads and management to enhance learner preparedness.

• Keep precise training documentation and communicate progress to stakeholders.

• Adjust training methods when there are changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Previous involvement in training customer service/contact center teams.

• A minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Exceptional spoken and written English proficiency.

• Strong skills in presentation and communication.

• Comfortable delivering training in a virtual format.

• Technologically adept and quick to learn new systems and platforms.

• Excellent organizational abilities and attention to detail.

• Patient and approachable, capable of coaching various types of learners.

• Strong team-oriented mindset.

• Willingness to work during U.S. business hours.

• Immediate availability to start.

• Reliable computer, stable internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Must have a Windows 11 PC (Mac not supported).

• 16 GB RAM required.

• Dual monitors are necessary.

• Webcam and wired USB headset required.

• An i5 processor or higher is needed.

• Fibre internet with a wired Ethernet connection is essential.

• Backup power solution required.

• Proficiency in Microsoft Teams / Office 365.

• Must be a Mexican national currently residing in Mexico.

• Strong written and verbal communication skills in English.

• An English resume is mandatory.

• Successful completion of the hiring process, which includes resume review, questionnaire, video interview, live interview, and background check.

🏝️ Benefits

• Weekly payment in arrears.

• Paid training sessions.

• Work fully remotely.

• Independent Contractor arrangement.