Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training to newly hired customer experience representatives

• Conduct virtual training sessions

• Clarify processes, procedures, systems, and expectations for customer service

• Employ diverse teaching methods to accommodate various learning styles

• Assess learner comprehension and pinpoint knowledge gaps

• Implement knowledge checks, exercises, role plays, and hands-on activities

• Offer constructive feedback and coaching

• Assist learners who require additional support

• Prepare new employees for the transition from training to production

• Cooperate with Team Leads and leadership to ensure learner readiness

• Keep precise training records and communicate learner progress

• Adjust training as processes, systems, or requirements evolve

• Foster a positive, professional, and accountable learning atmosphere

⛳️ Requirements

• Prior experience in BPO/contact center training

• Essential experience in healthcare/medical customer service

• Previous experience in training customer service/contact center teams

• At least 1 year of remote work experience

• Fully bilingual in English and Spanish

• Excellent spoken and written English skills

• Strong presentation and communication abilities

• Confident in delivering training virtually

• Tech-savvy and adept at learning new systems and platforms

• Strong organizational skills and attention to detail

• Patient, approachable, and capable of coaching diverse learners

• Strong team-player mentality

• Comfortable working during U.S. business hours

• Available for immediate start

• Reliable computer, internet connection, headset, and suitable remote workspace

• Comfortable working as an Independent Contractor

• Windows 11 PC; Mac is not supported

• Minimum 16 GB RAM

• Dual monitors required

• Webcam and wired USB headset needed

• i5 processor or higher

• Fibre internet with a wired Ethernet connection

• Backup power solution necessary

• Proficient in Microsoft Teams / Office 365

• Must be a Mexican national currently residing in México

• Strong written and verbal English communication skills

• English resume required

• Successful completion of all hiring-process stages, including background check

🏝️ Benefits

• Weekly payments in arrears

• Paid training provided

• 100% remote work opportunity

• Flexible work arrangement as an Independent Contractor