Training Specialist – Healthcare Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training for new customer experience representatives.

• Conduct virtual training sessions.

• Clarify processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to accommodate different learning styles.

• Assess learner comprehension and identify knowledge gaps.

• Implement knowledge checks, practical exercises, role plays, and hands-on activities.

• Offer constructive feedback and coaching to participants.

• Assist learners who need extra support.

• Prepare new hires for a smooth transition from training to production.

• Collaborate closely with Team Leads and leadership to ensure learner readiness.

• Keep accurate training records and update on learner progress.

• Adjust training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential healthcare/medical customer experience.

• Experience in delivering training to customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual format.

• Tech-savvy and quick to learn new systems and platforms.

• Strong organizational skills with keen attention to detail.

• Patient, approachable, and capable of coaching diverse learners.

• Strong team-player mentality.

• Willingness to work U.S. business hours.

• Availability to start immediately.

• Reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Mexican national currently residing in Mexico.

• Windows 11 PC (Mac not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and wired USB headset.

• i5 processor or higher.

• Fibre internet with a wired Ethernet connection.

• Backup power solution.

• Proficiency in Microsoft Teams / Office 365.

• English resume is required.

• Successful completion of the entire hiring process, including resume review, pre-screen questionnaire, one-way video interview, live interview, and background check.

🏝️ Benefits

• Weekly pay in arrears.

• Paid training sessions.

• Fully remote working arrangement.

• Independent Contractor status.