Training Specialist

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Conduct onboarding, training, and refresher sessions for users of Animal Health technology solutions.

• Evaluate customer training requirements and customize delivery based on customer capabilities, operational environments, and product application.

• Assist customers in utilizing hardware, software, and associated systems.

• Provide initial product support and troubleshooting for inquiries related to hardware, firmware, and software.

• Document and manage the resolution of customer issues in collaboration with Animal Health colleagues, dealers, and business partners.

• Keep accurate records of customer issues, actions taken, responsible parties, and follow-up necessities.

• Help with minor equipment repairs, updates, and system enhancements.

• Deliver product training and skill enhancement for employees and business partners.

• Create, review, and maintain training materials, user guides, and documentation.

• Update customers, staff, and business partners about software updates, releases, and features.

• Travel extensively throughout the territory to facilitate customer product adoption.

• Support sales and customer support teams in sales, onboarding, and continuous engagement.

• Advocate for Animal Health technology solutions through meetings, demonstrations, field days, conferences, and industry events.

• Assist in sales presentations and dealer support initiatives.

• Foster customer engagement through approved communication channels and user community platforms.

⛳️ Requirements

• Experience in agriculture, dairy, or farming is highly preferred.

• Proven experience in delivering training, onboarding, coaching, or user education in a customer-facing role.

• Excellent verbal and written communication skills.

• Confidence in facilitating training for both individuals and groups of customers or industry stakeholders.

• Ability to assess training requirements and modify delivery for various technical and operational audiences.

• Strong troubleshooting, problem-solving, and analytical capabilities.

• Capacity to manage multiple priorities, handle territory travel, and work autonomously.

• Excellent relationship management skills with a customer-first approach.

• Ability to engage credibly with customers and stakeholders across a variety of technical and operational contexts.

• High level of computer literacy and willingness to learn new systems and digital tools.

• Familiarity with CRM software, particularly Salesforce, is a plus.

• Strong documentation and record-keeping abilities.

• A solid understanding of, and enthusiasm for, New Zealand's agricultural sectors.

• A full, current New Zealand driver’s license.

• Willingness to undertake extensive travel across the territory.

🏝️ Benefits

• Competitive salary package.

• Provision of a company vehicle.

• Laptop provided.

• iPad provided.

• Comprehensive training offered.

• Opportunities for career advancement.

• Variety and autonomy in a field-based position.

• Support from a global animal health organization.

• Collaborative team atmosphere.

• Opportunities for learning and continuous improvement.