Training Specialist

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Conduct onboarding, training, and refresher sessions for users of Animal Health technology solutions.

• Evaluate customer training requirements and customize delivery based on customer capabilities, operational context, and product usage.

• Assist customers in utilizing hardware, software, and associated systems.

• Provide initial product support and troubleshooting for inquiries related to hardware, firmware, and software.

• Identify, document, and coordinate the resolution of customer issues with colleagues, dealers, and business partners.

• Maintain precise records of customer issues, actions taken, responsible parties, and follow-up necessities.

• Aid in minor equipment repairs, updates, and system enhancements.

• Provide product training and skill development for employees and business partners.

• Create, review, and sustain training materials, user manuals, and documentation.

• Notify customers, staff, and business partners about software updates, releases, and features.

• Travel extensively throughout the territory to facilitate product adoption.

• Assist sales and customer support teams during the sales process and throughout the customer lifecycle.

• Advocate for Animal Health technology solutions through meetings, demonstrations, field days, conferences, and industry events.

• Support sales presentations and dealer assistance activities.

• Foster customer engagement through authorized communication channels and user community platforms.

⛳️ Requirements

• Experience in agriculture, dairy, or farming is highly preferred.

• Proven track record in delivering training, onboarding, coaching, or user education in a customer-facing setting.

• Exceptional verbal and written communication abilities.

• Confidence in facilitating training sessions for individuals and groups of customers or industry stakeholders.

• Capability to assess training requirements and modify delivery for various technical and operational audiences.

• Strong troubleshooting, problem-solving, and analytical capabilities.

• Ability to manage multiple priorities, coordinate territory travel, and work autonomously.

• Excellent relationship management skills and a customer-centric approach.

• Ability to engage credibly with customers and stakeholders across both technical and operational environments.

• Proficient computer skills and an eagerness to learn new systems and digital tools.

• Experience with CRM software, particularly Salesforce, is advantageous.

• Strong record-keeping and documentation capabilities.

• A solid understanding of, and enthusiasm for, New Zealand's agricultural sectors.

• A full, current New Zealand driver’s license.

🏝️ Benefits

• Competitive salary.

• Company vehicle.

• Laptop provided.

• iPad included.

• Comprehensive training offered.

• Opportunities for career advancement.

• Tools of the trade supplied.

• Field-based position offering variety and independence.

• Collaborative team culture.

• Opportunities for learning and continuous improvement.