Training Solution Consultant

This is a fully remote position, open to applicants in District of Columbia, +2 more states.

📋 Description

• Act as an integrated training and user-support specialist for a designated Tier 1 Subject Matter Expert team.

• Ensure that end users receive prompt, site-specific assistance.

• Recognize and coordinate needs for refresher training.

• Provide guidance to SMEs and training owners regarding updates to training content.

• Maintain training resources, FAQs, job aids, communications, and other materials for users.

• Engage in communities of practice, Tier meetings, office hours, working sessions, and stakeholder forums.

• Organize site-specific user support and refresher training requests.

• Conduct instructor-led classes, virtual sessions, office hours, and drop-in support sessions.

• Evaluate training gaps, recurring inquiries, user feedback, and adoption challenges.

• Monitor support trends, training activities, recurring issues, and user feedback; provide updates and recommendations.

• Deliver or coordinate refresher training, targeted coaching, demonstrations, facilitation, job aids, and learning-support resources.

• Confirm proficiency following interventions.

• Assist with change management and communication efforts for updated workflows, tools, system functionalities, or training materials.

• Collaborate with Tier SMEs to enhance end-user readiness, confidence, and adoption of Oracle Health EHR workflows and associated tools.

⛳️ Requirements

• Proven experience in delivering training, facilitating workshops, or providing end-user support in a business, operational, technical, or healthcare setting.

• Familiarity with the Oracle Health Electronic Health Record (EHR), encompassing end-user support, workflow training, adoption, optimization, system implementation, onboarding, Oracle Health maintenance training, or system-related process changes.

• Capability to convert complex clinical, operational, or system processes into straightforward, practical learning materials and user guidance.

• Excellent facilitation, presentation, communication, and stakeholder management abilities.

• Experience in identifying learning requirements and recommending suitable training or performance-support solutions.

• Ability to work autonomously while closely collaborating as an integrated member of a cross-functional team.

• Strong organizational skills, including managing multiple requests, priorities, and follow-up activities effectively.

• Proficiency with common virtual collaboration, presentation, and documentation tools.

🏝️ Benefits

• Equal Opportunity Employer dedicated to diversity, inclusion, and accessibility.

• Some travel may be necessary for on-site working sessions.