Training Services Coordinator

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Oversee scheduling processes to ensure efficiency while upholding high standards of service delivery.

• Develop and maintain schedules based on client specifications.

• Utilize Microsoft TEAMS, Office, and Excel for effective scheduling.

• Work collaboratively with clients and vendors to promptly and efficiently meet scheduling requests.

• Respond to client scheduling requests to guarantee customer satisfaction.

• Address scheduling challenges with innovative solutions.

• Maintain quality assurance standards to ensure schedule accuracy and dependability.

• Identify and report scheduling issues to the Delivery Services Manager.

• Manage various scheduling tasks in a dynamic, fast-paced environment.

• Collaborate effectively with team members and clients through strong interpersonal and communication skills.

• Respond to client inquiries while providing outstanding customer service.

• Operate independently while fostering a collaborative relationship with team members.

⛳️ Requirements

• Candidates must be at least 18 years of age.

• A high school diploma or higher is preferred.

• Must be able to pass a background check and drug test.

• Availability to work 8-hour night shifts and Public Holidays from 8 PM to 8 AM, Monday to Friday.

• At least one year of experience in a customer service position, showcasing a history of exceptional service delivery.

• Capacity to work independently as well as collaboratively, demonstrating adaptability and versatility.

• Proficient in English communication.

• Strong work ethic.

• Excellent organizational skills.

• Ability to multitask effectively.

• Strong technical skills and proficiency in navigating Microsoft TEAMS, Office, and Excel.

🏝️ Benefits

• Full-time employment with benefits starting on day one, including paid holidays.

• Paid training opportunities.

• Weekends off.