Training Quality Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the main point of contact for new hires throughout their training sessions.

• Address training-related inquiries and offer guidance on procedures, expectations, and available resources.

• Analyze AI Agent simulated sales calls and assess performance based on sales, quality, and compliance benchmarks.

• Deliver clear, actionable feedback following the review of simulated calls.

• Assign and distribute targeted One Thing Trainings in response to identified coaching opportunities.

• Track trainee progress during training, simulated calls, certifications, and coaching assignments.

• Recognize trainees who are lagging, consistently struggling, or who need additional assistance.

• Follow up to ensure that coaching feedback is reviewed and implemented in future simulated calls.

• Elevate significant performance, compliance, attendance, or training issues to Quality & Compliance leadership.

• Keep precise records of trainee progress, coaching sessions, and simulated call results.

• Collaborate with the Quality & Compliance team to identify performance trends among new hires and enhance training processes.

⛳️ Requirements

• A minimum of 1 year of experience in sales, sales quality assurance, call-center quality, training, or coaching.

• Strong grasp of the sales process, encompassing call structure, discovery, objection handling, and closing techniques.

• Experience in evaluating calls or performance against established scorecards, rubrics, or quality standards.

• Excellent written communication skills, enabling the provision of clear, specific, and actionable feedback.

• Ability to give constructive feedback while maintaining an approachable and encouraging demeanor.

• Strong organizational capabilities and the ability to manage multiple trainees, reviews, and follow-ups concurrently.

• High attention to detail and accuracy in documenting trainee progress, coaching, and call outcomes.

• Capacity to meet established review timelines and remain responsive during scheduled working hours.

• Good judgment regarding when to escalate performance, compliance, attendance, or training issues.

• Comfortable with or able to quickly adapt to training platforms, AI-based call simulation tools, tracking spreadsheets, and messaging applications.

• Reliable internet connection and equipment are necessary.

• Setup must support clear, uninterrupted phone and video conversations.

• Must be available to work consistently from 8:00 AM to 4:00 PM US Central Time.

• Preferred: experience in coaching or onboarding new sales representatives.

• Preferred: background in quality and compliance, particularly within a regulated sales environment.

• Preferred: experience with learning management systems, CRM platforms, or call-scoring software.

• Preferred: familiarity with microlearning or targeted coaching techniques, such as the One Thing Training approach.

• Preferred: experience in identifying performance trends across groups and communicating insights to leadership.

🏝️ Benefits

• Fully remote work.

• Engage in a growth-focused global environment.

• Opportunity to contribute to the transformation of the health and wellness industry.