Training and Documentation Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Develop, organize, and maintain training materials, user guides, standard operating procedures, job aids, and other documentation.

• Collaborate with subject matter experts and stakeholders to gather information, ensuring content accuracy, clarity, and timeliness.

• Create and deliver client training materials, including presentations, workshops, and instructional content.

• Review, edit, and update documentation to enhance usability, consistency, and alignment with policies, processes, and systems.

• Assist with onboarding and continuous training initiatives by providing resources and addressing user inquiries.

• Maintain documentation libraries and training records, ensuring materials are organized, accessible, and version-controlled.

• Identify opportunities to optimize documentation and improve training effectiveness.

• Operate within a business systems analysis function at Guidehouse.

⛳️ Requirements

• Must be eligible to obtain and maintain a Federal or DoD Public Trust; approved adjudication is required prior to onboarding.

• Associate’s degree or an additional 2 years of experience in place of a degree.

• Minimum of 2 years of experience in training, technical writing, documentation development, instructional design, or a related field.

• Strong written and verbal communication skills with the ability to convey complex information clearly.

• Excellent organizational skills and meticulous attention to detail.

• Capacity to work both independently and collaboratively within a team environment.

• Proficiency in Microsoft Office applications, particularly Word, PowerPoint, and Excel.

• Ability to manage multiple priorities, meet deadlines, and adapt to changing requirements.

• Experience supporting training or documentation in an IT, grants, or administrative context.

• Familiarity with digital adoption platforms such as WalkMe, content management systems, or documentation platforms.

• Experience in creating online learning materials, tutorials, or process maps.

• Understanding of adult learning principles or best practices in instructional design.

• Experience collaborating with cross-functional teams in a dynamic organization.

• Up to 10% travel may be required.

🏝️ Benefits

• Medical, Rx, Dental & Vision Insurance.

• Personal and Family Sick Time & Company Paid Holidays.

• Parental Leave.

• 401(k) Retirement Plan.

• Group Term Life and Travel Assistance.

• Voluntary Life and AD&D Insurance.

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts.

• Transit and Parking Commuter Benefits.

• Short-Term & Long-Term Disability.

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities.

• Employee Referral Program.

• Corporate Sponsored Events & Community Outreach.

• Care.com annual membership.

• Employee Assistance Program.

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance, and ID theft protection, etc.).

• Position may be eligible for a discretionary variable incentive bonus.

• Flexible benefits package.