Trainee, Sales Support – Operations

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Engage in designated training and rotational experiences across various sales teams.

• Assist with customer outreach, preparation for meetings, follow-up tasks, and internal sales coordination.

• Create presentations, sales collateral, and internal communications.

• Gather and document information regarding customers, market trends, and competitors.

• Take part in learning initiatives and sales support tasks related to solution selling, customer meetings, and account management.

• Update records of customer activities, training resources, and assigned tracking tools.

• Relay customer inquiries, feedback, and support requirements to internal teams while escalating issues as necessary.

• Complete mandatory sales training to enhance consultative selling abilities.

• Pursue additional training, mentorship, and opportunities for professional growth.

• Acquire competitive insights at broad market and customer levels.

• Undertake learning projects that focus on solution selling, customer business interactions, and customer support initiatives.

• Design and present customized presentations to prospective and current customers.

• Consult with clients regarding product concepts and applications to increase profitability.

• Remain updated on industry developments by utilizing industry data and company literature.

• Travel extensively across territories for projects and support roles, including attendance at conferences and sales meetings.

• Build and sustain strategic relationships with key stakeholders and Cencora.

• Identify potential risks, implement mitigation strategies, manage issue resolution, and document outcomes.

• Collect customer feedback regarding the overall support experience and communicate it to internal teams.

⛳️ Requirements

• A High School Diploma/GED or equivalent experience is required.

• Comprehensive training in business administration, accounting, sales, marketing, computer sciences, or related fields typically acquired through a four-year bachelor’s degree program or equivalent combination of experience and education.

• A minimum of 2 years of experience in sales, proposal development, business administration, Microsoft Office, and customer needs analysis, or a related field is preferred.

• Ability to work autonomously; self-motivated.

• Excellent organizational skills and meticulous attention to detail.

• Strong time management capabilities, including the ability to schedule customer appointments in advance.

• Exceptional verbal and written communication skills.

• Proficient presentation skills.

• Current knowledge of presentation software/equipment and the Microsoft Office Suite.

• Willingness to travel and participate in regular training sessions.

• Readiness to travel extensively, including overnight stays, within the assigned territory and to attend national/regional conferences and sales meetings.

• Proven initiative and business curiosity; remains informed on industry developments via industry information and company literature.

• Strong customer service orientation.

• Eagerness to learn, including the ability to accept and apply feedback.

• Capability to learn from and utilize diverse disciplines in relation to customers.

• Ability to interpret industry trends and competitive data, formulating strategies/tactics to adapt to market changes.

• Strong creative thinking skills; focused and disciplined.

• Excellent interpersonal skills.

• Strong mathematical and analytical abilities.

• Up-to-date knowledge of presentation software and equipment.

• Preference for recent or upcoming college graduates seeking a career in sales.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Backup dependent care services.

• Adoption assistance programs.

• Infertility coverage.

• Support for family building.

• Behavioral health services.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Resources for professional development.

• Mentorship opportunities.

• Employee resource groups.

• Volunteer activities.