Traffic Customer Service Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee daily shipments and deliver real-time updates to clients.

• Collaborate with carriers and drivers to guarantee timely pickups and deliveries (OTD).

• Actively address transit delays, route changes, or documentation problems.

• Keep precise records of shipping information and customer interactions in the system.

• Function as the primary liaison for tracking shipments and addressing transit concerns.

• Facilitate smooth communication between carriers and clients.

⛳️ Requirements

• At least 1 year of customer service experience in the logistics, traffic, or supply chain sector.

• Proficient in advanced conversational English (both written and spoken).

• Skilled in logistics tracking software and Excel.

• Possess a reliable work setup: laptop/PC and a high-speed, stable internet connection.

• Must be available to work Monday to Friday, from 8:00 AM to 5:00 PM EST.

🏝️ Benefits

• Compensation is negotiable.

• A personal work setup is required (laptop/PC and high-speed, stable internet connection).