Gaming Support Agent, German/English

This is a fully remote position, open to applicants in Croatia.

📋 Description

• Address customer support inquiries for a designated game studio

• Assist players with issues related to accounts and technical matters

• Resolve questions concerning purchases and gameplay

• Collaborate with a team of agents under the supervision of a Team Lead and Operations Manager

• Complete guided training modules to enhance skills and professional development

• Remain informed about the client's latest projects, updates, previous releases, and branding initiatives

• Support players in continuing to enjoy their favorite games

⛳️ Requirements

• Proficiency in German at an advanced level (C1 minimum)

• Proficiency in English at an intermediate level (B2 minimum)

• Must reside in Croatia

• Extensive knowledge and passion for gaming

• Must own a PS4, PS5, Xbox One, Xbox Series X, Nintendo Switch, or a modern gaming PC/laptop

• Quick learner, proactive, and skilled in troubleshooting

• Dedicated, quiet workspace within your home

• Minimum internet speed of 15 Mb/s download and 15 Mb/s upload with international latency below 120 ms

• At least 8 GB of RAM

• Windows 11 (all editions except Windows S Mode), or macOS 13.0 or newer

• Processor with a CPU Mark of at least 9220; must be 8th Gen Intel or above, or 2nd Gen Ryzen or above

• GPU with a G3D Rating of 4806 or higher, such as GTX 760

• Smartphone for two-factor authentication running Android 10.0 or newer, or Apple iOS 16.0 or newer

• Customer service experience is a plus but not mandatory

🏝️ Benefits

• The opportunity to work 100% remotely, eliminating commute time and travel expenses

• Position within a dynamic international company serving ambitious gaming, e-commerce, and tech clients

• A casual, diverse, and inclusive work culture with colleagues from over 80 countries, speaking more than 25 languages

• Access to innovative digital tools and comprehensive training programs

• Entry to a library of online training courses

• Various learning and career development initiatives available throughout the year

• Engaging employee activities that promote fun and teamwork

• Involvement in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, and Women of 5CA