Trade Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Improve the SC Managed program and advance ServiceChannel’s Facility Management as a Service offering.

• Focus on one or more trades such as HVAC/R, electrical, plumbing, or general maintenance.

• Offer facilities support to clients in sectors including convenience store/fuel, grocery/supermarket, restaurant, and retail.

• Develop the SCM Solution and take responsibility for provider and client success through the SCM Trade Specialist solution.

• Utilize ServiceChannel software tools and established process flows to provide expertise in trade repair.

• Assess proposals within areas of trade expertise for their accuracy and compliance with submission SLAs.

• Analyze labor hours, parts, and material markups to ensure transparent pricing for clients.

• Compare problem descriptions with provider diagnoses and suggested scopes of work.

• Collaborate with internal teams during RFPs, client meetings, and presentations.

• Assess complex work tasks for clients with multiple locations.

• Review work that exceeds standard repairs or established NTEs and provide prompt approvals.

• Update and maintain work order information throughout the lifecycle of the work order.

• Acquire and apply standard operating procedures while identifying areas for process improvement.

• Demonstrate the value of the trade specialist team to clients during regular business reviews.

• Participate in client or provider meetings as required for trade expertise.

• Adapt between strategic planning and hands-on tasks based on the team's daily requirements.

⛳️ Requirements

• Over 5 years of experience in HVAC/R, plumbing, electrical, general contracting/handyman services, painting, flooring, or roofing for commercial environments.

• Experience working with commercial spaces such as grocery stores, restaurants, and retail establishments.

• Ability to build relationships with diverse teams, clients, and providers.

• Exceptional verbal and written communication skills.

• Proven capabilities in data analysis and presentation, including to executive-level audiences.

• Strong skills in prioritization and multitasking.

• Experience or willingness to create and deliver presentations in collaboration with Facility Coordinators.

• Background in customer service.

• High attention to detail.

• Innovative and resourceful approach.

• Proficient in Microsoft Office Suite and SaaS platforms.

• Familiarity with ServiceChannel is preferred.

• Experience in Facility Management Services or Integrated Facility Management (IFM) is preferred.

• Trade certifications are a plus.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Long-term disability insurance.

• Health Savings Account (HSA).

• 401(k) retirement plan with matching contributions.

• Flexible time-off policy.

• Paid parental leave.

• Healthy work/life balance.

• Employee development resources.

• Continuous learning and growth opportunities.