Radiology Scheduler

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a primary liaison within Hoag’s Centralized Patient Service Center.

• Oversee both incoming and outgoing patient communications related to scheduling and coordination of diagnostic imaging and specialty services.

• Schedule, reschedule, cancel, and confirm appointments for CT, MRI, mammography/DEXA, X-ray/ultrasound, laboratory, nuclear medicine, pulmonary, vascular, surgery, labor and delivery, physician scheduling, and general radiology support.

• Address patient inquiries regarding imaging services, availability, preparation guidelines, insurance verification, and general service information.

• Record patient interactions, appointment specifics, and updates in scheduling systems and CRM platforms.

• Examine patient orders, referrals, and provider instructions to arrange appointments in accordance with established protocols.

• Navigate various systems while ensuring precision and efficiency.

• Communicate with patients, providers, and internal teams to coordinate care and address scheduling requirements.

• Exhibit empathy, professionalism, and active listening skills.

• Adhere to workflows, call flows, and knowledge resources.

• Identify patient needs and resolve issues while fulfilling service expectations.

• Maintain productivity and quality standards in a high-volume remote contact center.

• Comply with HIPAA, privacy, and security regulations.

• Engage in mandatory training, including modality-specific imaging training.

• Participate in coaching sessions and implement feedback received.

• Ensure attendance and adherence to the schedule.

• Perform other assigned tasks as required.

⛳️ Requirements

• High school diploma or GED is mandatory.

• At least six months of experience in a healthcare contact center, patient access, or customer service setting is preferred, with direct experience in scheduling medical appointments within a healthcare organization—ideally supporting diagnostic imaging, specialty care, or multi-department scheduling.

• Experience working from home in a private, secure, and distraction-free environment while fully complying with HIPAA and company data privacy standards.

• Strong verbal communication skills, empathy, professionalism, and exceptional telephone etiquette.

• Familiarity with contact center performance metrics, including adherence, quality, and service levels.

• Ability to adhere to assigned schedules, maintain dependable attendance, adjust shifts, swap coverage, and accommodate overtime when necessary.

• Capability to handle multiple systems and tasks simultaneously in a fast-paced environment.

• Strong attention to detail and ability to follow established protocols and workflows.

• Problem-solving abilities and capacity to research and address customer inquiries.

• Basic computer skills with Windows-based systems, Outlook, Teams, and CRM or scheduling platforms.

• Ability to type at least 40 words per minute.

• Flexibility to work evenings, weekends, or holidays as needed.

🏝️ Benefits

• Health, dental, and vision insurance.

• 401(k) plan with company match.

• Paid time off (PTO) and holidays.

• Flexible spending accounts (FSAs).

• Employee wellness programs.

• Opportunities for career development.

• Remote work from home.