Trade Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the SC Managed Solution, ensuring the success of both providers and clients.

• Utilize ServiceChannel software tools and established processes to deliver trade repair expertise to managed clients.

• Assess proposals in the trade sector for precision, alignment with repairs, and compliance with SLAs.

• Analyze labor hours, parts, and material markups to maintain transparent pricing for clients.

• Match problem descriptions with provider diagnoses and suggested scopes of work.

• Work alongside internal teams during RFPs to provide accurate responses to inquiries.

• Assess complex work tasks for clients operating multiple locations.

• Review work that surpasses standard repairs or set NTEs and grant timely approvals.

• Update and document work order details throughout the lifecycle of the work order.

• Partner with internal teams during client meetings and presentations.

• Acquire, implement, and enhance standard operating procedures.

• Showcase the value of the trade specialist team during routine business reviews.

• Attend meetings with clients or providers as needed to offer trade expertise.

⛳️ Requirements

• Over 5 years of experience in HVAC/R, plumbing, electrical, general contracting/handyman services, painting, flooring, or roofing in commercial settings.

• Ability to foster relationships with diverse teams, clients, and providers.

• Exceptional verbal and written communication skills.

• Proficient in data analysis and presentation, including for executive audiences.

• Ability to prioritize and manage multiple tasks effectively.

• Experience or willingness to create and present alongside Facility Coordinators.

• Background in customer service.

• Strong attention to detail.

• Innovative and resourceful approach to problem-solving.

• Proficient in Microsoft Office Suite and SaaS platforms.

• Experience or familiarity with ServiceChannel is preferred.

• Preferred experience in Facility Management Services or Integrated Facility Management (IFM).

• Trade certifications are a plus.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Life insurance.

• 401(k) plan with matching contributions.

• Flexible time-off policy.

• Paid parental leave.

• Long-term disability insurance.

• Health Savings Account (HSA).

• Emphasis on a healthy work/life balance.

• Resources for employee development.

• Reasonable accommodations available for applicants with disabilities.