Total Quality Management Specialist, Bilingual

This is a fully remote position, open to applicants in Texas.

📋 Description

• Ensure the health and reliability of quality programs across all business lines by maintaining standardization and consistent application of evaluation rubrics.

• Assess and resolve complex cases that deviate from standard workflows, concentrating on root-cause analysis and systemic solutions.

• Manage both internal and external escalated transactions to guarantee that resolutions meet service-level agreements and quality standards.

• Act as the Subject Matter Expert for quality benchmarks and facilitate cross-functional feedback.

• Assist in the testing and rollout of new quality programs, workflows, and audit methodologies, including initiatives driven by AI technology.

• Adhere to all relevant laws and regulations.

• Perform other assigned duties.

⛳️ Requirements

• Bilingual in Spanish.

• A minimum of 1 year of prior experience in a healthcare setting and in quality assurance.

• At least 1 year of experience exhibiting strong quantitative and analytical abilities, with an emphasis on proactively identifying challenges and implementing solutions.

• Experience in coaching peers or auditors.

• Over 1 year of experience working with data and Google Sheets for data analysis.

🏝️ Benefits

• Health insurance.

• Participation in a 401(k) plan.

• Paid time off.

• Accrual of 15 days of vacation per year.

• Paid parental leave.

• Paid sick time.

• Paid wellness time and reimbursements.

• 11 paid holidays.