Title Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Serve as the primary point of contact for customers, dealers, sales, and both internal and external clients.

• Address title-related issues primarily through telephone and email communication.

• Fulfill business requests and uphold Credit Acceptance’s vehicle lien standards within designated service levels.

• Monitor for any legal and risk-related concerns and escalate inconsistent processes from dealers.

• Interact with customers, dealers, auctions, DMVs, and other agencies to gather necessary documents and information.

• Precisely document the locations of title and lien documents, as well as actions taken.

• Review and address title and lien tasks while adhering to applicable service standards.

• Identify and rectify issues related to missing titles and errors.

• Offer title expertise and knowledge to internal stakeholders.

• Process consumer title requests and assist customers through both inbound and outbound calls.

• Ensure compliance with company policies, procedures, and legal requirements.

• Meet department attendance expectations and perform other assigned responsibilities.

⛳️ Requirements

• High school diploma.

• Prior experience serving as a subject matter expert in a specialized field.

• Previous experience as the main contact for customers to resolve issues and provide support.

• Experience in making logical decisions and addressing complex process issues with the information provided.

• History of delivering exceptional customer service support, including prompt and accurate responses to inquiries and issues.

• High-speed internet connection with a minimum download speed of 15 Mbps.

• Proficient in Microsoft Outlook, Word, and Excel.

• Required degrees must be obtained from accredited higher education institutions.

• Preferred: Experience in the finance or automotive sector.

• Preferred: Familiarity with vehicle titles.

• Preferred: Previous experience in a call center environment.

• Preferred: Associate degree in business or a related area.

• Availability for Monday–Friday schedules between 7:00 AM and 7:00 PM EST.

• Availability for virtual training Monday–Friday between 7:30 AM and 5:00 PM EST.

🏝️ Benefits

• 401(K) match.

• Adoption assistance.

• Parental leave.

• Tuition reimbursement.

• Comprehensive medical, dental, and vision benefits.

• Flexible schedules.

• Casual work environment.

• Opportunities for career growth.

• Monthly uncapped bonus potential based on individual performance.