Title Specialist

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Serve as the primary customer-facing point of contact for dealers, sales, and both internal and external customers through telephone and email communication.

• Address title-related issues and handle consumer title requests efficiently.

• Fulfill business requests while enforcing Credit Acceptance’s lien on vehicles in accordance with service standards.

• Monitor for any legal and risk-related concerns and escalate issues when dealer processes deviate from established expectations.

• Engage with customers, dealers, auctions, DMVs, and various agencies to gather necessary documents or information.

• Maintain accurate records of title and lien document locations and actions taken.

• Review and resolve title/lien tasks within stipulated service standards.

• Identify and rectify missing-title issues and discrepancies.

• Offer title expertise to internal customers.

• Conduct inbound and outbound calls with customers.

• Ensure compliance with company policies, processes, and legal regulations.

• Meet attendance requirements and carry out other assigned responsibilities.

⛳️ Requirements

• Possess a high school diploma.

• Previous experience serving as a subject matter expert in a specific area.

• Prior experience acting as the main point of contact for customers to address issues and provide assistance.

• Demonstrated ability to make logical decisions and resolve complex process challenges using provided information.

• Previous experience delivering exceptional customer service support, including prompt and accurate responses to inquiries and issues.

• High-speed internet connection with a minimum download speed of 15 Mbps.

• Proficient in Microsoft Outlook, Word, and Excel applications.

• Availability for work schedules from Monday to Friday, between 7:00 AM and 7:00 PM EST.

• Flexible 8-hour shift options.

• Willingness to undertake occasional planned travel to an office location if necessary.

• Required degrees must be obtained from accredited institutions recognized by the Council for Higher Education Accreditation or equivalent.

• Preferred: experience in the finance or automotive sector.

• Preferred: familiarity with vehicle titles.

• Preferred: previous experience in a call center environment.

• Preferred: associate degree in business or a related field.

🏝️ Benefits

• Unlimited monthly bonus potential based on individual performance, with an estimated average bonus target of around $400/month.

• 401(K) matching program.

• Adoption assistance available.

• Parental leave offered.

• Tuition reimbursement program.

• Comprehensive medical, dental, and vision insurance coverage.

• Flexible work schedules.

• Casual work environment.

• Opportunities for career advancement.

• Promotion-from-within policy.