Tier 1 Customer Support Specialist

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Comply with all HealthStream security protocols, procedures, and required training.

• Offer support via phone, email, and chat channels.

• Collaborate closely with customers and internal teams to address issues promptly.

• Diagnose and troubleshoot reported problems.

• Grasp and resolve technical issues effectively.

• Foster strong relationships with colleagues and customers.

• Communicate in a timely, professional, and respectful manner.

• Identify, test, and confirm issues.

• Supply the development team with comprehensive documentation.

• Work collaboratively across functions on customer-centric initiatives.

• Engage in testing new features and software releases.

• Propose product improvements based on data and customer feedback.

• Cultivate skills for a personalized career path aligned with interests.

⛳️ Requirements

• Minimum of one year experience in a technical help desk or support role.

• A bachelor’s degree in a relevant field is preferred.

• Educational qualifications may be waived based on hands-on experience.

• Practical knowledge of the healthcare sector is an advantage.

• Exceptional and engaging phone demeanor.

• Strong written communication skills.

• Capacity to convey information clearly, concisely, and thoughtfully.

• Proficient in problem-solving and prioritization.

• Ability to communicate solutions to both technical and non-technical clients.

• Skill in identifying root causes and providing solutions.

• Active listening abilities and a commitment to customer advocacy.

• Familiarity with Microsoft operating systems.

• Knowledge of Salesforce and Microsoft Teams is beneficial.

• Basic understanding of SQL is a plus.

• Availability to work a flexible 8-hour schedule covering 7 AM–7 PM CST, Monday to Friday.

• Team-oriented with high-quality standards.

• Eagerness to exceed expectations in delivering customer solutions.

🏝️ Benefits

• Work that is mission-driven.

• A culture that is diverse and inclusive.

• Competitive compensation and bonuses.

• Comprehensive insurance plans.

• Support for mental and physical health.

• Flexibility to work from home.

• Reimbursements for fitness expenses.

• Generous time off for volunteering activities.

• Wellness workshops available.

• A buddy program for new HealthStream team members.

• A collaborative work environment.

• Opportunities for career advancement.

• Continuous learning and development opportunities.

• Inspiring workspaces designed for collaboration and connection with fellow HealthStreamers.

• Complimentary employee parking at our Resource Center in Nashville.

• A flexible working environment.

• Paid time off available.

• Special volunteer day offered by Streaming Good.

• Company-sponsored social events held onsite.

• Medical, dental, and vision insurance provided.

• Parental leave policy in place.

• 401k and Roth retirement plans available.

• Flexible spending account options.

• Health savings account available.

• Life insurance coverage.

• Short-term and long-term disability insurance.

• Medical bridge insurance provided.

• Critical illness insurance options.

• Accident insurance coverage.

• Identity protection services.

• Legal protection services available.

• Pet insurance options.

• Employee assistance program offered.

• Fitness reimbursement available.