Ticketing Sales & Services Representative

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Implement established sales strategies to market single-game tickets, group packages, and season memberships.

• Reach out to potential customers via outbound calls, emails, and face-to-face interactions in accordance with team protocols.

• Address incoming ticket inquiries and offer accurate information regarding pricing, availability, and promotional offers.

• Keep detailed records of customer communications and sales activities in the specified CRM systems.

• Adhere to departmental procedures for handling payments and completing ticket transactions.

• Work collaboratively with colleagues to meet assigned sales activity targets.

• Represent the organization at games, events, and community outreach activities as directed by management.

• Forward complex customer concerns or pricing exceptions to a supervisor.

• Assist in ticket sales initiatives across various venues.

• Provide exceptional customer service and create memorable experiences for fans.

⛳️ Requirements

• A high school diploma or equivalent is required.

• A Bachelor's degree in marketing, business, sports management, or a related field is advantageous.

• Previous sales experience is beneficial but not mandatory.

• Prior experience in sales or customer service is preferred, though not required.

• A strong desire to learn more about sales, customer service, and the sports sector.

• Excellent interpersonal and communication skills.

• Self-driven, with a positive outlook and a robust work ethic.

• Ability to work effectively in a team-oriented environment.

• Proficient in Google Workspace (Docs, Sheets, Slides, etc.).

• Experience with CRM software, ticketing systems, or event coordination is a plus.

• A passion for sports and a willingness to delve into ticket sales.

• Interest in volleyball or the sports sector is advantageous.

• Capable of operating a computer, using a keyboard, mouse, and video conferencing tools.

• Ability to communicate clearly via video, phone, and written channels.

• Occasional travel may be necessary for site visits and events.

• Must be located in Minneapolis/St. Paul, Minnesota, United States.

🏝️ Benefits

• Comprehensive training and ongoing support will be offered.

• This is a full-time, non-exempt hourly position.

• Remote work arrangements are available.

• Potential travel for site visits and events may occur.