Test Operations Associate

This is a fully remote position, open to applicants in Australia.

📋 Description

• Collect availability and training details from Test Support Agents.

• Create schedules for upcoming Casper examinations.

• Arrange for additional coverage when plans are altered.

• Address scheduling modifications and inquiries from TSAs.

• Assist in the onboarding and training of new TSAs.

• Monitor shifts and hours, and review payment details and invoices.

• Collaborate with Finance to ensure TSA payments are accurate and timely.

• Lead Casper test sessions following training and shadowing experience.

• Coordinate TSAs during live testing and manage unexpected challenges.

• Enhance rostering, payment, availability, and information workflows using AI, automation, and other tools.

• Report directly to the Support Manager.

• Work collaboratively with Test Support Agents, Finance, Customer Success, Operations, Product, Engineering, and the wider Support team.

⛳️ Requirements

• Must be located in Australia.

• Must have the right to work in Australia.

• Capable of working remotely during Australian and New Zealand-friendly hours.

• Willingness to start earlier or finish later to collaborate with Canadian colleagues and lead live testing sessions.

• Organized and reliable, with the ability to manage multiple moving parts and ensure follow-through.

• Strong attention to detail and a capacity to investigate inconsistencies.

• Excellent problem-solving skills and sound judgement.

• A mindset focused on improvement, including the simplification, automation, documentation, or redesign of processes.

• Clear and considerate communication skills.

• Quick learner with the ability to adapt.

• Comfortable working with spreadsheets, numbers, payments, invoices, and ensuring accurate information.

• Experience utilizing AI to tackle real issues, organize or analyze data, automate repetitive tasks, or enhance workflows.

• Background in workforce rostering, contractor operations, live events, test delivery, or higher education is beneficial but not mandatory.

• No prior experience in test operations or higher education is necessary.

🏝️ Benefits

• 12% employer superannuation contribution through Deel.

• $3,000 AUD annually for professional and personal development.

• Eligibility to take part in Acuity Insights’ Employee Share Option Plan.

• Annual leave benefits.

• Flexibility to take additional time off when required.

• Monthly Acuity Days.

• Company-wide closure for two weeks each December.

• Access to private health insurance or an allowance to support mental health and wellbeing.

• Provision of company tools and hardware.

• Up to $150 AUD per month for a co-working space if needed.

• Standard Australian employment entitlements.