Territory Services Manager

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Act as a representative of Red Hat Services within customer account teams.

• Comprehend customer business and technical requirements, then develop and deliver tailored solutions.

• Provide consulting and training as integral parts of Red Hat’s offerings.

• Create solutions that are aligned with desired customer outcomes.

• Collaborate with delivery and sales teams.

• Address moderately complex issues related to service sales.

• Participate in or lead regular customer meetings, on-site engagements, and events.

• Analyze, strategize, and assist with customer roadmaps to enhance Red Hat services visibility.

• Cultivate relationships with stakeholders and partners at the account level.

• Increase bookings and revenue within assigned accounts.

• Engage in account planning, strategic discussions, and reviews.

• Organize and lead discovery sessions.

• Collaborate with Sales, Specialist Sales Professionals, Solutions Architects, Global Professional Services Architects, and extended account teams.

• Direct the Services team’s responses to customer requirements and manage internal approval processes for service proposals.

• Negotiate service pricing, project costs, and terms while managing the Services margin.

• Ensure timely transition of projects to Services Delivery teams and take part in delivery reviews and steering committees.

• Identify complementary solutions with strategic business partners and key stakeholders.

• Provide weekly forecasts of revenue and bookings for assigned accounts, territories, and subregions.

• Document and disseminate best practices for sales and delivery across EMEA and Global Services teams.

• Report to a Regional Services Manager.

⛳️ Requirements

• Proven sales professional with experience in customer-centric field services sales and delivery.

• Ability to create and articulate compelling value propositions, combined with consultative selling and professional services delivery experience.

• Experience in presenting to and managing relationships with executive customers.

• Successful track record in overseeing and managing multiple accounts, including service sales cycles.

• Familiarity with Red Hat or relevant competitive technologies.

• Understanding of the financial, supportability, scalability, and repeatability implications for customers and internal projects.

• Experience in service sales and developing Statements of Work (SoWs).

• Proven experience responding to RFXs and navigating complex commercial negotiations.

• Ability to lead and work effectively in virtual and cross-functional teams.

• Excellent written and verbal communication skills in both Dutch and English.

• Willingness to travel within the territory and region for customer and internal meetings.

• Must live in a country where Red Hat is registered to conduct business.

🏝️ Benefits

• Remote work options available.

• Flexible work environments, including in-office, office-flex, or fully remote based on role requirements.

• Reasonable accommodations provided for applicants with disabilities.