Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the health and strategy of accounts within a portfolio of government partner collaborations.

• Ensure that engagements remain robust, yield results, and surpass government partner expectations.

• Anticipate challenges faced by partners and provide effective solutions.

• Integrate insights from various engagements and convert past performance into repeatable capabilities.

• Act as a trusted advisor to leaders in government agencies regarding modern, human-centered digital services.

• Collaborate with Delivery Leads, who are responsible for the daily delivery operations.

• Develop new work into defined engagements with suitable teams, timelines, and budgets.

• Manage the scope and budget of engagements.

• Work together on statements of work, contract modifications, and agreements with teaming partners.

• Ensure that teams possess the necessary skills and experience.

• Set clear delivery expectations, outcomes, and associated risks with agencies.

• Meet with Delivery Leads to assess progress, gather agency feedback, identify risks, manage staffing, review deliverables, budgets, and expenditures.

• Foster relationships across agencies and counsel leaders on progress, decisions, risks, changes, and future requirements.

• Identify opportunities to broaden impact across programs, departments, agencies, and new challenges.

• Collaborate with Growth to generate opportunities and lead proposals.

• Recognize when Mighty Acorn may not be the best fit and guide agencies towards suitable partners.

• Document outcomes as evidence and compelling stories.

• Lead the development of agency account plans and set a six-month direction along with 90-day priorities.

• Assist in translating account plans into annual objectives, revenue goals, budgets, and team priorities.

• Identify future capabilities, methodologies, and proof points that agencies will require.

⛳️ Requirements

• A minimum of 5 years of experience in government digital services, civic technology, or public sector consulting.

• At least 3 years of experience as the lead for a government client relationship.

• Background in the delivery of digital services, including product management, delivery management, or engineering.

• Proven track record of developing client partnerships.

• Experience in shaping and contributing to proposals.

• Familiarity with government budgets, procurement processes, contracts, and relevant stakeholders.

• Experience at the state and local level is a significant advantage.

• Possess the presence and judgment necessary to advise senior government leaders.

• Strong writing skills that are clear and persuasive.

• Ability to simplify complex tasks for easier understanding.

• Efficiency in working, even under tight deadlines.

• Preference for transparency and straightforward communication.

• Capability to quickly adapt to situations that may be temporarily ambiguous.

• Work must be conducted from within the contiguous United States.

• Active U.S. citizenship or a green card is required.

• Work authorization that does not necessitate present or future visa sponsorship by Mighty Acorn Digital.

• Must successfully complete a criminal background check prior to starting.

• A fast (>100Mbps) and reliable internet connection is essential.

• A dedicated workspace that provides an appropriate background noise level for audio calls.

🏝️ Benefits

• Bonus opportunities.

• Profit sharing bonus available after 90 days of employment.

• Flexibility of remote work arrangements.