Temporary Customer Service Professional I

This is a fully remote position, open to applicants in Idaho, +3 more states.

📋 Description

• Act as a guide and advocate for callers concerning benefits, claims, and eligibility.

• Handle incoming calls on recorded lines from providers, members, and both current and potential subscribers.

• Deliver precise and compliant guidance along with necessary resources.

• Investigate and find answers to intricate inquiries.

• Seek assistance when necessary.

• Customize communications to cater to each caller’s specific needs.

• Proactively identify and address potentially challenging issues.

• Emphasize caller satisfaction while upholding Cambia’s mission and values.

• Collaborate with the team and enhance skills through feedback and continuous learning.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Six months of experience in customer service call centers; or six months of customer service experience in insurance, retail, banking, hospitals, medical offices, or a similar field with significant customer interaction; or an equivalent mix of education and experience.

• Proficient in PC skills.

• Capability to navigate multiple applications during calls.

• Ability to utilize mathematical concepts and perform calculations.

• Exceptional multitasking abilities under pressure.

• Resilience, patience, and a positive demeanor.

• Clear, concise, and empathetic communication style.

• Proactive problem-solving capabilities.

• Sound decision-making ability and adaptability in a fast-paced environment.

• Willingness to learn and adjust to changes in products and regulations.

• Ability to incorporate feedback to enhance skills and competencies.

• Capacity to work collaboratively within a team and independently.

• Ability to manage sensitive and confidential information with discretion.

• Preferred familiarity with medical terminology and coding.

• Experience with AI tools and technologies is highly desirable.

• May be required to work overtime.

• May be required to work outside of normal hours.

• High-speed internet connection is mandatory.

• A private, distraction-free workspace is necessary.

• Background check is required.

• Access to a personal mobile device for Multi-Factor Authentication setup.

🏝️ Benefits

• Opportunity to transition to a Cambia Full-Time position (not a promise or guarantee).

• Competitive salary.

• Opportunities for career advancement.

• Comprehensive benefits package as outlined for Cambia positions, although this temporary role is specifically non-benefited.

• Flexible and remote work options available.

• Work-from-home arrangements permitted.

• Community outreach programs supported by Cambia.

• Employee resource groups available.

• Flexible work options with wired internet requirements.

• Access to a personal mobile device for Multi-Factor Authentication.

• Equal Opportunity employer.

• Accommodations available during the application process.