Temporary Customer Service Advocate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide assistance to customers of a prestigious luxury skincare brand via phone, email, and/or chat.

• Occasionally conduct outbound callbacks.

• Aid customers with orders, subscriptions, account modifications, product inquiries, and general service requests.

• Address customer issues and deliver prompt, effective solutions.

• Offer tailored customer experiences that align with luxury skincare brand standards.

• Utilize approved tools and resources to determine customer needs and suggest suitable products.

• Resolve challenges while adhering to quality, compliance, and professionalism standards.

• Accurately log customer interactions in the necessary systems.

• Achieve productivity, quality, customer satisfaction, and attendance goals.

• Manage various systems and priorities while demonstrating ownership and accountability.

⛳️ Requirements

• At least 2 years of customer service experience in a contact center or customer support setting.

• Excellent written and verbal communication skills in English.

• Proficient in using computers and navigating multiple systems at once.

• Proven problem-solving and critical-thinking skills.

• Willingness to work a flexible schedule and maintain regular attendance during crucial business periods.

• Experience in assisting customers via phone, email, and/or chat channels (preferred).

• Background in supporting premium, luxury, skincare, beauty, or e-commerce brands (preferred).

• Prior experience in a remote work setting (preferred).

• Availability to work Monday through Friday during operational hours of 9:00 AM to 8:00 PM Eastern Time.

• Mandatory attendance on all Mondays, the five business days leading up to the 20th of each month, and during other identified peak business times.

🏝️ Benefits

• Fully remote work from home.

• Work-from-Home PLUS model.

• Exceptional team environment with a positive and encouraging, performance-driven culture.

• Opportunities for professional growth.

• Established organization with processes that support remote team members.

• 100% remote work since day one.