Temp – Onboarding and Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee onboarding processes for new employees, ensuring equipment availability, system access, security checks, welcome communications, first-day preparations, and ongoing support throughout training.

• Manage, track, and follow up on security requests, access applications, equipment concerns, and system readiness tasks.

• Report any delays or obstacles to the relevant manager or support team promptly.

• Organize onboarding meetings, manager check-ins, training sessions, and other engagements that facilitate new-hire preparedness.

• Inform training partners about start dates, onboarding progress, access readiness, and any issues impacting training participation.

• Keep detailed records for onboarding activities, access requirements, equipment problems, security requests, meeting arrangements, and follow-up tasks.

• Create, update, and disseminate reports on productivity, inventory, workload changes, volume statistics, completion rates, outstanding items, and other operational metrics.

• Collaborate with managers, training teams, technical support, security personnel, and other internal stakeholders to address onboarding, access, and readiness challenges.

• Record standardized onboarding procedures, frequently encountered access problems, and opportunities for process enhancements.

• Carry out additional administrative responsibilities to assist audit managers and Payment Integrity Quality operations.

⛳️ Requirements

• A high school diploma or equivalent is mandatory.

• An associate degree or bachelor's degree in business, healthcare administration, health information management, or a related field is preferred.

• Preferred 1–3 years of experience in administrative coordination, operational support, onboarding management, healthcare operations, audit assistance, or a similar position.

• Experience in supporting managers, teams, or new hires in a dynamic environment is preferred.

• Familiarity with healthcare, Payment Integrity, claims assessment, coding, clinical audits, or quality operations is advantageous but not required.

• Experience in submitting or managing help desk requests, access applications, security inquiries, or onboarding tasks is preferred.

• Required proficiency in Microsoft Outlook, Excel, Teams, and other standard business software.

• Experience in crafting professional business communications, organizing meetings, maintaining records, or facilitating onboarding activities is preferred.

• Experience in generating productivity reports, inventory records, status updates, or operational summaries is preferred.

• Capability to manage multiple onboarding, access, reporting, and inventory tasks concurrently.

• Strong follow-up skills and ability to resolve or effectively escalate outstanding issues.

• Excellent written and verbal communication abilities, maintaining professionalism.

• Proficiency in collaborating effectively with managers, new employees, technical support, security teams, and other internal stakeholders.

• Keen attention to detail and a commitment to accuracy.

• Comfort in working with productivity, inventory, and status data to generate daily reports and updates for managers.

• Ability to thrive in a fast-paced environment, adapt quickly to changing priorities, and troubleshoot onboarding challenges.

• A professional, service-oriented mindset.

• Capability to uphold confidentiality and manage employee information with care.

• Strong problem-solving skills with a proactive approach to escalating issues when necessary.

• Dependable, responsive, and accountable.

🏝️ Benefits

• Benefits information is available at https://www.exlservice.com/us-careers-and-benefits.

• Work in a fast-paced and innovative environment.

• Opportunity to collaborate closely with seasoned professionals in healthcare, quality, and auditing.

• Gain exposure to healthcare Payment Integrity, audit operations, onboarding management, manager support, and operational systems and processes.

• Opportunities to enhance teamwork, communication, organization, and time-management skills.

• Opportunities for growth and professional development.