Telemarketing Customer Service Representative

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide assistance to customers via phone, email, chat, or WhatsApp.

• Document and monitor support tickets within the system.

• Address inquiries and offer assistance regarding orders, exchanges, and payments.

• Direct requests to the relevant departments.

• Manage complaints and strive for effective resolutions.

• Contribute to customer satisfaction surveys and initiatives aimed at process improvement.

⛳️ Requirements

• Possession of a high school diploma (proof required).

• Must be at least 18 years of age.

• Open to candidates applying for their first job.

• Availability to work either from 7:40 a.m. to 2:00 p.m. or from 2:00 p.m. to 8:20 p.m., Monday through Saturday.

🏝️ Benefits

• Comprehensive training and support.

• Opportunity for career advancement.

• Flexible working hours.