Customer Service Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide outstanding support to students regarding financial aid, payment plans, and student accounts.

• Address student financial concerns and proactively guide students and their families in exploring payment alternatives.

• Facilitate both incoming and outgoing communications with students pertaining to their inquiries and issues.

• Diagnose and resolve account-related problems involving payments, financial aid, and financial arrangements.

• Collaborate with both prospective and current students to ensure that payment and financial aid are effectively managed.

• Handle incoming calls, emails, and in-person visits efficiently.

• Initiate proactive outreach to students concerning financial aid and account-related matters.

• Familiarize with and convey CCU's policies and procedures.

• Advocate for Christ-centered higher education and embody Christian values while building rapport with students and parents.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• A strong desire to cultivate client relationships and deliver exceptional customer service to both internal and external stakeholders.

• Capacity to manage multiple tasks and a diverse range of constituent concerns.

• Proficient in a computer-based work environment.

• Capable of handling confidential information with a high degree of integrity.

• A committed follower of Jesus Christ.

• Ability to articulate personal faith and integrate biblical principles and convictions within the workplace.

• A strong sense of calling to the mission of Colorado Christian University.

• Regular participation and active involvement in a Bible-believing evangelical local church.

• Well-versed in the Word of God and passionate about the field of Christian education.

• Lifestyle aligned with CCU’s Statement of Faith and Strategic Priorities, reflecting a traditional evangelical Christian ethos.

• Must be legally authorized to reside and work in the U.S.

• Capability to walk, stand, sit, reach with hands and arms, balance, stoop, communicate clearly, and possess adequate vision and hearing abilities.

• Ability to occasionally lift and/or move items weighing up to 25 pounds.

• A college degree is preferred.

🏝️ Benefits

• Tuition waiver program.

• Excellent healthcare benefits.

• Generous paid time off.

• Matching 403(b) retirement plan.

• Additional organizational paid benefits.

• Voluntary benefit options.