Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Request records and information from healthcare providers.

• Address telephone inquiries promptly, professionally, and efficiently to ensure resolution.

• Analyze provider questions to determine the most effective use of available resources.

• Act as a liaison between providers and various departments or team members.

• Respond professionally to written inquiries, including letters, e-faxes, and emails.

• Process rejected records and reach out to providers to resubmit clear copies.

• Assist providers in identifying requested information and addressing inquiries.

• Process and verify received records through communication with providers.

• Maintain competency by attending necessary education and training programs.

• Adhere to departmental protocols, policies, and procedures.

• Perform additional duties as assigned by the Call Center Manager or Medical Records Supervisor.

⛳️ Requirements

• Associate Degree in Medical Records or Computer Science, or a high school diploma/GED with two years of customer service, call center, and/or medical record experience.

• Proficiency in computer usage and software, particularly MS Word and MS Excel.

• Ability to manage multiple phone lines throughout the business day.

• Ability to communicate clearly and professionally.

• Ability to collaborate effectively within a team environment.

• Desired knowledge of medical records and their components, as well as medical record practices, policies, and procedures.

• Familiarity with medical terminology.

• Understanding of healthcare and Medicare forms, documentation, and facilities.

• Optional: Bilingual Spanish Customer Service Representative, with fluency in speaking, reading, and understanding Spanish.

• Capability to sit for extended periods.

🏝️ Benefits

• 2024 Military Friendly Employer recognition.

• Commitment to hiring and supporting active-duty and veteran employees.