Support Specialist

This is a fully remote position, open to applicants in Ohio, +2 more states.

📋 Description

• Conduct inspections, analyses, troubleshooting, and programming of customer Building Automation Systems (BAS) utilizing Trane’s cloud-based remote connection.

• Relay system findings and recommendations to customers.

• Recognize and implement Energy Conservation Methods (ECMs) and optimization opportunities for client locations.

• Assist field technicians with controls-related concerns on job sites.

• Support internal teams by addressing technical inquiries.

• Perform remote inspections, troubleshooting, and programming of customer BAS.

• Update customers on system status and prepare reports.

• Offer customer assistance for emergency calls and manage controls-related inquiries.

• Provide controls support for field technicians.

• Identify and implement ECMs and enhancements for customer BAS.

⛳️ Requirements

• High School Diploma or an equivalent qualification is mandatory.

• Generally, a minimum of 3–5 years of experience in HVAC/Controls is expected.

• Proficient in Microsoft Office applications.

• Familiarity with handheld devices such as smartphones and iPads is necessary.

• Prior experience with DDC control systems is required.

• Knowledge of networking and IT is preferred.

• Technical school education or formal training is preferred.

• Effective verbal and written communication skills are essential.

• Capability to work remotely in a collaborative environment.

• Self-driven and able to function efficiently without direct oversight.

• Excellent organizational abilities.

• Strong computer skills are crucial.

• This is a safety-sensitive position; additional drug testing may be necessary.

🏝️ Benefits

• Comprehensive health insurance for employees and their families, effective from day one.

• Holistic wellness initiatives with incentives.

• Coverage for fertility treatments.

• Assistance for adoption and surrogacy.

• Up to 15 vacation days.

• Paid holidays.

• Sick leave provisions.

• Volunteer leave.

• Parental leave benefits.

• 401(k) matching contributions.

• Opportunities for education and training through company programs.

• Tuition assistance available.

• Support for student debt relief.