Telecom MSP Project Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead and oversee various simultaneous telecommunications and managed services projects from initiation to successful completion and closure.

• Supervise infrastructure projects such as Ethernet, SD-WAN, GPON, and firewall implementations across numerous customer locations.

• Guide internal engineering, operations, and service delivery teams; assign responsibilities, track progress, and ensure accountability for project milestones and deliverables.

• Collaborate with major telecom carriers, including AT&T, Lumen/CenturyLink, and Verizon, to facilitate circuit ordering and resolve any issues.

• Strategically manage carrier relationships, negotiate terms, and address escalations as required.

• Create and uphold project plans, budgets, resource allocations, and strategies for risk mitigation.

• Establish and monitor KPIs, project metrics, and success criteria; provide updates on progress to leadership and clients.

• Identify and control project risks, dependencies, and changes in scope; execute corrective measures as necessary.

• Act as the primary point of communication for customer interactions, offering updates and managing stakeholder expectations.

• Effectively communicate and manage expectations at the executive level.

• Oversee project budgets, monitor expenditures, and ensure financial control throughout the project lifecycle.

• Maintain comprehensive project documentation, including lessons learned and best practices.

• Mentor and guide project managers to enhance their skills.

• Refine project management processes and systems, implementing necessary improvements.

⛳️ Requirements

• Mid-Level Project Manager: 1–3 years of experience in project management, project coordination, or operations roles within the telecommunications or managed services sectors.

• Senior Project Manager: 7+ years of progressive experience in project management, program management, or senior operations roles in telecommunications or managed services.

• Familiarity with telecom and network infrastructure projects, including Ethernet, SD-WAN, GPON, and firewall deployments.

• Proven experience coordinating with carriers on circuit ordering, provisioning, and service implementations.

• Capability to manage project budgets, resources, and schedules effectively.

• Experience handling multiple vendors and carrier timelines across concurrent, high-priority projects.

• Proficient in project management tools, ticketing systems, and business intelligence or reporting platforms.

• Strong leadership abilities with the capacity to direct cross-functional teams.

• Exceptional stakeholder management skills.

• Excellent organizational skills and keen attention to detail in complex settings.

• Superior written and verbal communication skills, including the ability to present to leadership and clients.

• PMP or similar certification is preferred.

• Experience managing multi-site, enterprise-level business connectivity projects is preferred.

• In-depth understanding of telecom ordering processes, including ASR/LSR concepts and carrier provisioning workflows is preferred.

• Familiarity with Agile or hybrid project management methodologies is preferred.

• Experience in vendor management and contract negotiation is preferred.

• Proven track record of delivering projects ahead of schedule or within budget is preferred.

🏝️ Benefits

• Competitive compensation and benefits package.

• Remote work opportunities.