Telecom Engineer IV

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver Tier 3 and Tier 4 support, engineering/design, testing, and deployment for the responsibilities of the Enterprise Voice Team.

• Address Tier 3 and Tier 4 troubleshooting escalations through effective issue isolation, resolution, and root cause analysis.

• Participate in project design meetings alongside peers, IT teams, and business stakeholders.

• Define engineering specifications for projects involving the Enterprise Voice Team.

• Collaborate with assigned project managers to support project implementation, testing, and deployment.

• Design, test, and deploy components for the Enterprise Voice Team.

• Work in conjunction with internal IT departments to implement designs.

• Engage in relevant educational pursuits and assess technological advancements.

• Evaluate new platform features and provider technologies for potential enhancements to the Voice platform.

• Mentor junior team members.

• Carry out additional tasks as required.

⛳️ Requirements

• Associate's degree or equivalent experience of 10 years focused on Telecommunications is required.

• A minimum of 10 years in the Telecommunications field with expertise in VOIP / TDM Network Routing, PBX Support, IT Project Management, IT Budgets, and Call Center Engineering is required.

• Experience in PBX and Call Center support is required.

• Strong troubleshooting skills are required.

• Effective interpersonal skills are required.

• Ability to establish and maintain professional relationships at all organizational levels is required.

• Must be a self-starter, self-managed, and capable of working as part of a team, as required.

• Excellent verbal and written communication skills are required.

• Flexibility and a self-driven approach to excel in a fast-paced environment is required.

• Detail-oriented with exceptional follow-up practices is required.

• Organizational skills are required.

• Strong initiative is required.

• Proficient documentation skills are required.

• An enthusiasm for learning is required.

• Openness to new technologies in the near future is required.

• Advanced knowledge of VoIP is required.

• Advanced knowledge of PBX is required.

• A Bachelor's Degree in a related field is preferred.

• Advanced skills in call center administration are preferred.

• Willingness to travel 1–10% is required.

🏝️ Benefits

• Options for medical, prescription, dental, vision, life insurance, and disability insurance.

• Paid time off for vacation, illness, bereavement, family, and parental leave.

• Tax-advantaged 401(k) retirement savings plan.

• Annual bonuses, commissions, and/or long-term incentive plans may be available depending on position level/type.

• Opportunities for professional growth.

• Travel reimbursement or related support is not explicitly stated.