Agent Engineer, Polish-speaking

This is a fully remote position, open to applicants in Lithuania.

📋 Description

• Develop, sustain, and consistently enhance production-quality multi-agent AI systems for large-scale live customer support.

• Lead or engage in client workshops to translate support processes into actionable agent protocols.

• Execute and validate integrations with Zendesk, Intercom, Shopify, and internal CRM systems.

• Oversee performance and troubleshoot live environments.

• Ensure that deployed agents remain reliable and secure.

• Clearly document solutions and articulate technical details to clients and internal teams.

• Collaborate with the GTM team to ensure technical delivery aligns with customer business objectives.

• Share implementation insights that assist in acquiring new customers.

• Create and implement multi-agent orchestrations that automate refunds, order status inquiries, delivery questions, and other customer concerns.

• Clarify system logic to customers, coordinate maintenance, and strategize improvements using real-time performance data.

• Take part in customer integration strategy discussions and share best practices for upcoming rollouts.

⛳️ Requirements

• Native or fluent proficiency in Polish.

• Strong written and verbal communication skills in English.

• Excellent logical reasoning and analytical skills.

• Experience in developing technical projects or digital products utilizing code, no-code, AI, or other tools.

• Ability to communicate effectively with both technical and non-technical audiences.

• Comfortable engaging directly with business customers.

• Self-motivated disposition, with a strong sense of ownership and a proactive approach.

• Proficient in reading and writing clear, logical code in Python, JavaScript, or similar languages (preferred).

• Familiarity with automation tools like n8n, Make, or Zapier (preferred).

• Understanding of APIs and integrations with enterprise platforms (preferred).

• Background in customer support or service operations (preferred).

• Interest in AI and agent orchestration (preferred).

• Knowledge of other Central and Eastern European languages such as Latvian, Estonian, Czech, Slovak, Hungarian, or Romanian (preferred).

🏝️ Benefits

• Flexible compensation package based on experience, ownership, and scope of impact.

• An equal opportunity workplace that values diverse perspectives, backgrounds, and experiences.