Forward Deployed Engineer

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee the technical aspects of enterprise onboarding from the initial kickoff and requirements stage through to go-live.

• Develop and sustain integrations between TrustLayer and customer systems utilizing APIs, webhooks, SFTP, and third-party connectors.

• Plan and execute data migrations by cleaning, mapping, transforming, and validating vendor, contract, and certificate data.

• Create scripts, custom reports, and workflow automations tailored to customer-specific requirements.

• Resolve complex escalations with Customer Success and Support by identifying root causes within code, data, or configuration.

• Conduct technical calls and workshops with customer IT, finance, and risk teams.

• Convert recurring customer requirements into product feedback, internal tools, and reusable integration patterns in collaboration with Product and Engineering teams.

• Document solutions for customer and teammate support post-launch.

⛳️ Requirements

• A minimum of 3 years of professional software engineering experience, preferably within a B2B SaaS environment.

• Proficient in at least one backend programming language, such as Python, TypeScript/Node.js, or Ruby.

• Practical experience in constructing REST API integrations, webhooks, and data pipelines.

• Fluent in SQL with experience handling relational databases and complex real-world data.

• Comfortable interacting directly with customers and articulating technical trade-offs to non-engineers.

• Capable of taking ownership of problems from diagnosis through to resolution and documentation.

• Previous experience as a forward-deployed, solutions, or implementation engineer is a plus.

• Experience with ERP, procurement, or property management platforms such as NetSuite, SAP, Coupa, Yardi, or Procore is advantageous.

• Background in document processing, OCR, or AI/LLM-powered workflows is a bonus.

• Familiarity with insurance, risk management, compliance, construction, or real estate is desirable.

• Experience with Salesforce, integration platforms (iPaaS), or ETL tools is a plus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and career advancement.

• A supportive and inclusive work environment.