Telecom Customer Service Representative

This is a fully remote position, open to applicants in North Dakota, +1 more state.

📋 Description

• Assist clients of U.S. Bank with their commercial credit card programs via phone, email, and chat.

• Offer technical support for online platforms managing commercial cards.

• Engage with clients directly and perform system walkthroughs.

• Diagnose issues and escalate more complex problems as necessary.

• Follow up with users to confirm resolution of issues.

• Provide support during after-hours.

• Complete daily responsibilities while ensuring exceptional service.

• Keep thorough documentation of all tasks performed.

• Contribute positively to the success of the team.

• Work the 1pm–9:30pm swing shift and rotating weekend shifts post-training.

• Provide support for Federal Government accounts.

⛳️ Requirements

• A high school diploma or equivalent is required.

• Two to three years of experience in a Telecommunications CSR role.

• Minimum of two years’ experience in customer service or technical support.

• Strong verbal and written communication skills are essential.

• Proficient in computer skills across various software applications, including Microsoft Office.

• Effective problem-solving and negotiation abilities.

• Experience in handling challenging customer calls.

• Capability to support Federal Government accounts.

• Must successfully pass a post-employment GSA screening, which includes criminal and background checks.

• Willingness to work the 1pm–9:30pm swing shift and rotating weekend shifts after training.

• Must adhere to U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct, as well as workplace conduct and safety guidelines.

🏝️ Benefits

• Healthcare benefits including medical, dental, and vision.

• Basic and optional term life insurance coverage.

• Short-term and long-term disability insurance.

• Leave for pregnancy disability and parental purposes.

• 401(k) plan along with an employer-funded retirement plan.

• Paid vacation ranging from two to five weeks based on salary grade and tenure.

• Up to 11 paid holidays each year.

• Adoption assistance available.

• Sick and Safe Leave accrual of one hour for every 30 hours worked, up to 80 hours per calendar year, unless otherwise mandated by law.

• A comprehensive benefits package.

• Incentive and recognition programs offered.

• Opportunity for equity stock purchase.

• 401(k) contributions and pension plans available.