Telecom Customer Service Representative

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Deliver technical support to U.S. Bank clients utilizing commercial credit card programs via phone, email, and chat.

• Assist clients with online commercial card management systems.

• Lead clients through system navigation.

• Diagnose technical issues and escalate more complex problems.

• Follow up with users to confirm issue resolution.

• Provide after-hours support as needed.

• Complete daily responsibilities and resolve intricate issues.

• Maintain comprehensive documentation of all activities.

• Contribute positively to team performance.

• Cover the 1pm–9:30pm swing shift along with rotating weekend shifts post-training.

• Provide support for Federal Government accounts.

⛳️ Requirements

• High school diploma or equivalent required.

• Two to three years of experience as a Telecommunications Customer Service Representative.

• At least two years of experience in customer service or technical support roles.

• Strong verbal and written communication skills.

• Proficient in computer skills with various software applications, including Microsoft Office.

• Excellent problem-solving and negotiation abilities.

• Experienced in handling challenging customer calls.

• Must successfully pass a post-employment screening conducted by the General Services Administration (GSA), which includes criminal and background checks.

• Ability to adhere to U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct as well as related workplace conduct and safety guidelines.

🏝️ Benefits

• Healthcare coverage (medical, dental, vision).

• Basic and optional term life insurance.

• Short-term and long-term disability benefits.

• Pregnancy disability and parental leave.

• 401(k) plan and employer-funded retirement savings plan.

• Paid vacation ranging from two to five weeks based on salary grade and tenure.

• Up to 11 paid holidays each year.

• Adoption assistance programs.

• Sick and Safe Leave accrual at a rate of one hour for every 30 hours worked, up to 80 hours per calendar year unless stated otherwise by law.

• Incentive and recognition programs.

• Equity stock purchase options.

• 401(k) contributions and pension benefits.