Tecnico de Servicio de Campo I

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage customer incidents until resolution, ensuring compliance with SLAs.

• Diagnose, repair, and replace components for point-of-sale systems, self-service kiosks, servers, portable terminals, and peripherals.

• Install new equipment and upgrade existing systems in accordance with the SOW.

• Prepare sites for installations through cabling, testing, and adjustments.

• Conduct preventive maintenance, diagnostics, and periodic repairs.

• Address and resolve customer inquiries, escalating when necessary.

• Build relationships with clients and maintain effective communication channels.

• Professionally represent NCR Voyix.

• Manage assigned tools, software, vehicles, and documentation.

• Maintain accurate inventories and records of parts and activities.

• Prepare reports on calls, activities, and service expenses.

• Capture customer asset information for billing purposes.

• Fulfill shifts, including weekends and night hours, as required by the client.

• Achieve established KPIs by prioritizing safety, quality, and operational efficiency.

• Work outside the usual area when projects, coverage, or demand spikes require it.

⛳️ Requirements

• Valid driver's license with no infractions.

• Completed secondary education or equivalent experience.

• Basic computer knowledge, including Windows and Microsoft Office.

• Experience in maintenance and support of PC hardware.

• Ability to work with minimal supervision, solve problems, learn quickly, and meet deadlines under pressure.

• Excellent interpersonal skills and customer orientation.

• Mechanical and electrical aptitude; experience with computer hardware, networks, and peripherals.

• Personal integrity and willingness to work in a team.

• Availability for flexible hours, including nights, weekends, and on-call shifts.

• Technical degree or certifications in technological fields.

• Previous experience with NCR or similar equipment.

• Recognized certification in electronics or IT.

• Experience in maintenance or installation of EPOS systems (or solid experience in desktop hardware).

🏝️ Benefits

• Offers of employment are conditional upon passage of screening criteria applicable to the job.