Technology Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a reliable extension of the Technology leadership team, proactively anticipating needs and prioritizing tasks.

• Assist Technology leaders with ongoing operational activities, reporting, communication, and coordination efforts.

• Facilitate connections among teams in North America, Europe, and Asia to ensure alignment on priorities, timelines, and expectations.

• Follow up with stakeholders to confirm the completion of commitments and to identify issues at an early stage.

• Appropriately manage confidential financial and business information.

• Take ownership of Technology content for the monthly company Operations Review.

• Extract metrics and information from internal systems to compile executive-level reports.

• Collect highlights, lowlights, priorities, and updates from Technology managers.

• Organize and conduct the monthly Technology All Hands meetings, including agenda preparation, presentations, scheduling, and team activities.

• Review vendor and consultant invoices against approved budgets and facilitate their approval process.

• Record budget discrepancies and prepare quarterly forecasting information.

• Code corporate card transactions bi-monthly and attach necessary documentation.

• Assist with purchasing, procurement, expense management, and related financial activities.

• Adhere to release checklists, verify documentation and approvals, secure QA/UAT sign-offs, and monitor release readiness.

• Alert Technology leaders about potential delays in releases.

• Monitor status, milestones, dependencies, and risks associated with key Technology projects.

• Maintain project tracking information and prepare monthly status reports.

• Provide support for meeting coordination, calendar management, scheduling, events, and logistics related to Technology initiatives.

⛳️ Requirements

• Recent graduate or possess up to 2 years of professional experience.

• Degree or diploma in Business, Information Systems, Computer Science, Finance, or a related area.

• Exceptional attention to detail and a high level of accuracy, especially when managing financial information.

• Strong written and verbal communication abilities.

• Capability to follow up persistently and professionally with senior stakeholders.

• Excellent organizational and time management skills.

• Ability to manage recurring deadlines across diverse responsibilities.

• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

• Ability to handle confidential financial and business information with care.

• Strong sense of ownership, reliability, and commitment to follow-through.

• Ability to collaborate effectively with distributed teams across various time zones.

• Preferred: experience in event planning or meeting and calendar coordination.

• Preferred: familiarity with Jira or similar project tracking and ticketing tools.

• Preferred: basic understanding of the software development lifecycle.

• Preferred: exposure to accounting principles, expense management, budgeting, or forecasting.

• Preferred: interest in aviation, technology, or enterprise software.

• Preferred: experience in project coordination or technology operations.

• Preferred: enthusiasm for utilizing AI and automation tools to enhance reporting, coordination, documentation, and operational efficiency.

🏝️ Benefits

• Fully remote work arrangement.

• Direct exposure to the CTO and senior leaders across the organization.

• Hands-on experience with budgeting, forecasting, expense management, and financial operations.

• Opportunity to develop executive-level reporting and communication skills.

• Exposure to project management, release management, and software development processes.

• Collaboration with distributed teams across North America, Europe, and Asia.

• Opportunity to establish a solid foundation in Technology operations and business leadership.