Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Receive, assemble, install, adjust, fit, service, repair, and deliver Complex Rehab Equipment in accordance with National Seating & Mobility specifications.

• Access the latest manufacturer information and technological advancements for installations, repairs, and part replacements.

• Conduct advanced testing, diagnostics, and servicing of client-owned, rental, and loaner equipment.

• Clean and maintain NSM equipment to ensure optimal performance.

• Set up, coordinate, and maintain specialty control systems throughout the region.

• Lead and support the training and onboarding process for Technicians at various levels.

• Advocate for Technical Service initiatives and communicate progress to leadership teams.

• Remotely diagnose systems and convey resolutions following Technical Services Policies and Procedures.

• Provide training on assembly, installation, modifications, moldings, repairs, and diagnostics across the NSM product range.

• Utilize NSM enterprise software for order entry, labor tracking, chair assembly, and home access installation.

• Execute advanced electronic setup, programming, and troubleshooting tasks.

• Deliver, transfer, and install NSM equipment while ensuring accurate documentation is completed.

• Maintain customer satisfaction by relaying customer feedback to the appropriate personnel.

• Educate customers and caregivers on equipment usage, maintenance, and safety.

• Keep the delivery vehicle, repair shop, and warehouse in a clean and safe condition.

• Complete the NSM Master Technician standard training curricula and Training & Leadership Program.

• Take responsibility for productivity and performance standards under the Training Protocol.

⛳️ Requirements

• High School Diploma or equivalent certification.

• Four years of experience in CRT or related fields.

• Experience in the assembly and/or repair of mechanical or electronic devices.

• Must meet the Master Technician advancement criteria for the Technical Services Skills Assessment.

• Proficiency in basic computer-related skills, including mobile devices, internet, email, and enterprise software.

• Previous experience using hand and power tools and working with raw materials.

• Capability to thrive in a fast-paced environment and manage multiple priorities effectively.

• Skill in preparing, routing, and executing a delivery schedule.

• Willingness to travel 50–75% of the time.

• Endorsed for advancement by Branch Leadership or Regional Area Director through the Technician Candidacy Program.

• Valid driver’s license required.

• Ability to lift a minimum of 50 pounds.

🏝️ Benefits

• 401k plan.

• Company-paid Long Term Disability coverage.

• Tuition reimbursement opportunities.

• A workplace that emphasizes diversity.

• Technician Career Path and Certification Program.

• Comprehensive training and onboarding support.