Technical Trainer

This is a fully remote position, open to applicants in California, +12 more states.

📋 Description

• Provide technical training in classrooms on mobile video technologies for external clients and occasionally for internal staff.

• Conduct virtual instructor-led training sessions focused on mobile video technologies.

• Primarily deliver training at customer sites with occasional virtual sessions.

• Travel to Motorola Solutions facilities or client locations as required by business needs.

• Educate agency customers, end users, and staff on the operation and usage of complex software products and services.

• Utilize diverse classroom techniques for training, such as lectures, PowerPoint presentations, flip charts, and online projections.

• Develop detailed training and technical documentation along with course materials.

• Assess knowledge retention and the effectiveness of training programs.

• Gauge customer satisfaction through surveys and feedback from customers and representatives.

• Foster relationships with Public Safety and First Responder customers, as well as internal product and solution teams.

• Work collaboratively with cross-functional teams to design end-user and technical training initiatives.

• Revise course content to align with product design and market developments.

• Showcase training effectiveness through program assessments and ongoing enhancements.

• Willingness to travel domestically and occasionally internationally, up to 75% of the time.

⛳️ Requirements

• Minimum of 3 years of experience in technical training, ideally centered on public safety communication systems, solutions, and applications.

• Proven capability to empower cross-functional teams to achieve or surpass business goals while fostering strong working relationships.

• Excellent communication, interpersonal, project management, and time management abilities.

• Demonstrated success in driving significant improvements within a team and the business.

• Ability to perform effectively in situations of uncertainty, rapid transitions, and growth.

• Capacity to comprehend and convey End to End solutions to students across various job roles.

• At least 4 years of prior experience in Information Technology and/or training.

• A minimum of 1 year of Law Enforcement or Public Safety experience.

• At least 1 year of experience with Body Cameras and/or In-Car Cameras (Mobile Video).

• Must be able to secure background clearance as mandated by government clients.

• Legal authorization to work in the U.S. indefinitely is necessary.

• Employer work permit sponsorship is not an option for this role.

• Must be willing and able to travel up to 75% of the time.

🏝️ Benefits

• Incentive Bonus Plans.

• Medical, Dental, and Vision benefits.

• 401K with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental and Family Leave.

• Opportunities for role growth and expansion.

• Chance to learn various aspects of products and services.

• Contribution to a forward-thinking and inspiring organization.