Technical Support Technician – Tech Apps

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver support for client software, server components, peripheral software, and hardware associated with TruBridge EHR products.

• Install and troubleshoot Apache web-based applications.

• Assist with the setup of networks, security measures, and communication systems.

• Provide support for Terminal Server and Virtual Desktop Infrastructure (VDI) systems.

• Support activities related to image acquisition, storage, conversion, and printing.

• Manage Active Directory tasks.

• Provide assistance with AIX server support and facilitate data migrations.

• Support both Linux and Windows server environments, including networking, file systems, and backups.

• Help troubleshoot escalated tickets and collaborate with development teams to reach resolutions.

• Foster a collaborative atmosphere among team members to enhance overall effectiveness.

• Identify and communicate potential risks and obstacles.

• Fulfill team commitments and meet assigned objectives.

• Utilize support tools and systems in daily operations.

• Continue to develop technical independence and take ownership of assigned tasks.

• Provide technical assistance to customers through phone, email, and other support channels.

• Respond to inquiries regarding system procedures, application functionality, system status, and downtime processes.

• Suggest best practices for maintenance and configuration.

• Collaborate with network services, software engineering, application development, and other support teams to restore services and identify root causes.

• Escalate complex inquiries and maintain logs for troubleshooting.

⛳️ Requirements

• A Bachelor's Degree in a technical field or equivalent professional experience.

• Educational or hands-on experience with Linux or Windows Servers, Networking, Desktop Support, or related technologies.

• Flexibility and analytical skills in a problem-solving environment.

• Strong written and verbal communication abilities.

• Excellent interpersonal skills.

• Strong organizational, multitasking, and time management skills.

• Detail-oriented with the ability to follow issues through to resolution.

• Capable of working independently as well as collaboratively within a team.

• Ability to explain technical concepts and terminology in accessible language.

• Willingness to learn and accept mentoring.

• Ability to lift and carry weights of up to approximately 50 pounds.

• Occasional travel (25% or less) may be required.

• Preferred: Previous experience in customer service, help desk, call center, retail technology, or customer-facing support roles.

• Preferred: Familiarity with healthcare technology, EHR systems, medical imaging, or healthcare workflows.

• Preferred: Understanding of basic networking principles, including TCP/IP, DNS, DHCP, and network troubleshooting.

• Preferred: Exposure to Windows Server, Linux, Active Directory, virtualization technologies, or remote support tools.

• Preferred: Proven ability to communicate technical concepts to both technical and non-technical audiences.

• Preferred: Relevant technical certifications such as CompTIA A+, Network+, Security+, Linux+, or equivalent coursework/certifications.

🏝️ Benefits

• Competitive salary.

• Comprehensive health benefits.

• Opportunities for professional development and training.

• Flexible work arrangements.

• Supportive work environment and culture.