Technical Support Engineer

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Plan and carry out new Metasys ADS/ADX installations, upgrades, migrations, and server replacements.

• Provide support for complex Metasys server environments, which include SQL Server, Split ADX, MVE, virtualization, redundancy/high availability, cloud-hosted systems, and other sophisticated server installation scenarios.

• Collaborate with branch teams during project planning and estimating to assess architectures, technical requirements, project risks, and engineering efforts.

• Work alongside customer IT teams to coordinate on Windows Server, SQL Server, networking, DNS, Active Directory, IIS, virtualization, firewall, cybersecurity, and related infrastructure needs.

• Develop and implement plans for execution, backup, validation, and rollback that correspond to project complexity.

• Diagnose issues related to server, database, application, network, and infrastructure during project delivery.

• Create and enhance technical documentation, installation instructions, knowledge articles, tools, and reusable deployment practices.

• Offer advanced BAS Level 2 technical support, product testing, troubleshooting, and technical advice through the Field Support Center when deployment workload allows.

• Take ownership of each deployment from readiness review to handoff and validation.

• Coordinate directly with branches, technicians, customers, and customer IT to eliminate project barriers.

• Provide technical handoff and training.

⛳️ Requirements

• A degree or diploma in Computer Science, Engineering, Information Technology, Building Automation, or a related field, or an equivalent combination of education and relevant experience.

• Extensive experience with Metasys installation, configuration, and troubleshooting.

• Advanced understanding of Microsoft Windows Server and Microsoft SQL Server environments.

• Strong comprehension of TCP/IP networking, DNS, Active Directory, IIS, and enterprise IT infrastructure.

• Experience with VMware and/or Hyper-V virtualization technologies.

• Exceptional diagnostic, troubleshooting, and problem-solving abilities across application, server, database, and network environments.

• Strong communication skills with the capability to lead technical discussions with branch personnel, customers, and IT professionals.

• Ability to independently plan and execute complex technical tasks while effectively engaging other technical resources.

• Willingness to travel based on project requirements, including occasional multi-day onsite engagements.

• Experience with Metasys ADS/ADX, MVE, Split ADX, server redundancy, or intricate Metasys architectures.

• Experience managing BAS server migrations and production system upgrades.

• Experience collaborating directly with customer IT organizations.

• Familiarity with Microsoft Active Directory, certificates, and enterprise cybersecurity.

• Experience in providing technical training or mentoring to other technicians.

🏝️ Benefits

• Competitive Bonus plan that considers individual, group, and corporate performance.

• Competitive benefits package.