IT Support Engineer

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Act as the main point of contact for employee IT concerns within Serval

• Address IT issues with effective communication, diligent follow-through, and exceptional support

• Manage routine SaaS administration for Okta, Google Workspace, Slack, Notion, and Zoom

• Assist in handling access requests and reviews via ConductorOne

• Support the Mac fleet using Iru (previously Kandji)

• Aid in provisioning, asset tracking, onboarding, and offboarding processes

• Create and maintain IT documentation and help resources

• Develop smaller automations within Serval and similar platforms with team assistance

• Participate in IT projects alongside People, Security, Engineering, and other departments

• Leverage AI to enhance support and IT operations

• Report directly to the IT Manager

⛳️ Requirements

• Minimum of 2 years of experience in IT support, help desk, or IT operations

• Practical experience supporting macOS users in a cloud-first or remote setting

• Familiarity with Google Workspace, Slack, and at least one of Okta or Iru/Kandji (or comparable IdP/MDM tools)

• Basic understanding of IAM concepts and SSO

• Enthusiasm for SCIM and provisioning

• Practical experience with IT automation or workflow tools

• Excellent written and verbal communication abilities

• Customer-service oriented with strong problem-solving capabilities

• Capacity to manage support requests alongside project work amid changing priorities

• Experience in a rapidly growing startup environment, preferably in B2C or SaaS

• Proven fluency in AI and regular application of AI in work tasks

• Nice to have: familiarity with Serval, ConductorOne, 1Password, Cloudflare, CrowdStrike, Linear, Notion, or Zoom

• Nice to have: experience with onboarding and offboarding workflows

• Nice to have: background in creating user-facing documentation or help articles

• Nice to have: experience with Bash, Python, APIs, or integrations

🏝️ Benefits

• Competitive cash and equity compensation

• Attractive benefit plans tailored to location

• US medical, dental, and vision benefits

• Opportunity to contribute to a 401(k) plan

• Unlimited PTO

• First Friday off each month, resulting in a 3-day weekend

• Freedom to work from anywhere in a fully remote company

• Stipend to create an optimal working environment