Technical Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Triage, investigate, manage, and resolve intricate customer issues related to Chainguard Images.

• Engage with Engineering for escalations when necessary.

• Keep customers updated and adhere to service-level agreements.

• Clearly articulate technical issues to both technical and non-technical audiences.

• Develop comprehensive issue documentation and contribute to the Knowledge Base.

• Prioritize the support queue and proactively steer issues towards resolution.

• Escalate bugs, feature requests, and other concerns to the Engineering and GTM teams.

• Continuously learn, share knowledge, and educate others on technical practices.

• Participate in an on-call rotation for after-hours, weekend, and holiday support.

⛳️ Requirements

• Minimum of 3 years experience supporting enterprise customers.

• At least 2 years of experience with Linux, Docker, and Kubernetes.

• Excellent written and verbal communication skills.

• Experience in supporting cross-functional teams in Engineering and Customer Success.

• Familiarity with CI/CD, Linux, GitHub, Helm Charts, Terraform, and open-source technologies.

• Experience with AWS, Azure, or GCP.

• Bachelor's degree in a STEM field or equivalent practical experience.

• Knowledge of AWS EKS is an advantage.

• Familiarity with security frameworks, software supply chain security, or vulnerability scanning is a plus.

• Certifications such as CKA, CKAD, CKS, or KCSA are advantageous.

• Experience in a startup environment is a plus.

• Participation in an on-call rotation for after-hours, weekend, and holiday support.

🏝️ Benefits

• Opportunity to work remotely with team meetup events.

• Bi-annual destination summits.

• Monthly stipend for coworking spaces, phone, and internet expenses.

• Stock options available upon hire and promotion.

• Eligibility for participation in secondary offerings.

• 10 years to exercise stock options.

• 100% coverage of health, vision, and dental insurance premiums for employees and their dependents.

• Flexible time-off policy.

• 18 weeks of paid parental leave for birthing parents.

• 12 weeks of paid parental leave for non-birthing parents.

• Equal opportunity employer.