Technical Support Technician

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Configure and support intricate hardware and software systems implemented in environments serving public safety clients.

• Address critical customer concerns through phone, email, and web portals.

• Collaborate with various technical teams to enhance workflows and provide swift, high-quality solutions.

• Diagnose and analyze system-level software, networking, and third-party components.

• Identify the root causes of application failures and execute corrective actions.

• Ensure continuous operational availability of both local and remote customer implementations.

• Convey knowledge regarding application behavior and database performance to internal engineering teams.

• Participate in a rotational off-hours on-call schedule for emergency system recovery.

• Availability for nights, weekends, holidays, and on-call rotations.

⛳️ Requirements

• Bachelor's degree or a minimum of 3 years of relevant experience.

• Ability to obtain necessary background clearance as mandated by government clients.

• Legal authorization to work indefinitely in the U.S. is required.

• Employer work permit sponsorship is not available.

• Configure and manage MS SQL Server and MS Windows Server environments.

• Proficient in utilizing MS Ops Manager and desktop operating systems for performance evaluation.

• Basic troubleshooting skills for routing, firewalls, and security rules.

• Diagnose and remedy complex software and hardware challenges.

• Participate in rotational off-hours on-call responsibilities.

• Preferred: expertise in the PremierOne Application Suite or comparable high-availability public safety platforms.

• Preferred: experience with F5 Load Balancers and Fortigate firewalls.

• Preferred: skills in relational database query writing, optimization, and SQL Server indexing.

• Successfully pass a rigorous fingerprint background check in accordance with the U.S. Department of Justice CJIS Security Policy.

🏝️ Benefits

• Incentive Bonus Plans.

• Medical, Dental, and Vision benefits.

• 401K with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental & Family Leave.

• Travel requirement under 10%.

• Remote work opportunities available within the United States.

• No relocation necessary.